Podcast: The High Performance
Published Date:
Fri, 07 Jan 2022 01:01:20 GMT
Duration:
3:01
Explicit:
False
Guests:
Please note that the summary is generated based on the transcript and may not capture all the nuances or details discussed in the podcast episode.
Former FBI hostage negotiator and author Chris Voss joined us for E67 educating us on how to be a world class communicator.
One of the most profound pearls of wisdom of the enlightening chat was also the simplest: just listen.
We talk at around 150 words a minute yet are capable of listening to around 600 words in the same period. Our brains are often thinking ahead, planning our response. Slowing down our thinking and really engaging with the other person is saying is both a compliment and adds to our own competitive advantage.
Listen to the full episode: https://www.thehighperformancepodcast.com/podcast/chrisvoss
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# Chris Voss on the Art of Listening and Effective Communication
### Listening: A Powerful Tool for Communication
- Former FBI hostage negotiator and author Chris Voss emphasizes the importance of listening as a crucial skill in effective communication.
- Despite our capacity to listen to 600 words per minute while speaking at 150 words per minute, we often get caught up in thinking ahead and planning responses.
- Slowing down our thinking and fully engaging with the speaker demonstrates respect and provides a competitive advantage.
### Sounding Board: A Technique for Facilitating Self-Discovery
- Voss advocates for the use of "sounding board" as a technique to help others process their thoughts and emotions without offering advice.
- Simply providing a non-judgmental space for someone to express themselves can lead to clarity and a sense of coping.
- A crisis intervention hotline call exemplifies the power of being a sounding board, enabling the caller to recognize and address their inner turmoil.
### Benefits of Being a Sounding Board
- Sounding board facilitates self-expression and helps individuals make sense of their thoughts when verbalized.
- The non-judgmental and supportive presence of a sounding board instills a sense of coping and resilience in the speaker.
- This technique can be applied in various situations, including crisis intervention and personal conversations.